We want you to be happy with your purchase. This policy explains how returns and refunds work.
1. Return Window
You may request a return within 30 days of the date your order is delivered. Requests made after 30 days may not be eligible for a return or refund.
2. Eligibility
To be eligible for a return, the item should be unused, in its original condition and packaging, and include all parts and accessories. Please have your order number ready. Items that show signs of use, have been damaged after delivery, or are missing parts may not be eligible for a full refund.
3. How to Start a Return
Email us at support@mastersheddepot.shop with your order number, your name, and the reason for the return. If the item arrived damaged, defective, or incorrect, please include clear photos. We will reply with return instructions and the return address.
Please do not send an item back before contacting us, as returns sent without approval may be delayed.
4. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery. We will arrange a refund or, where available, a replacement, and we will cover the return shipping cost for these items.
5. Return Shipping Costs
For all other returns, you are responsible for the cost of return shipping unless we agree otherwise in writing. We recommend using a trackable shipping method, as we cannot be responsible for items lost or damaged on their way back to us.
6. Inspection and Approval
When we receive your return, we will inspect it and notify you by email whether your refund has been approved.
7. Refund Processing
Once your return is approved, we process your refund within 2 business days. Refunds are issued to your original payment method (your card through Stripe, or your PayPal account) and cover the price of the returned item(s) and any applicable taxes paid.
After we process the refund, your bank, card issuer, or PayPal may need additional time to show the credit on your account. This timing is outside our control.
8. Missing or Late Refunds
If you have not seen your refund after we have confirmed it was processed, please check your bank or card account, then contact your card issuer or PayPal. If you still have not received it, contact us and we will help.
9. Exchanges
If you would like a different item, please contact us. Exchanges are subject to availability. Otherwise, you can return your original item and place a new order.
10. Order Cancellations
To cancel an order, contact us as soon as possible. Because orders are processed within 1 to 2 business days, we can only cancel orders that have not yet shipped. If your order has already shipped, you may return it under this policy once it arrives.
11. Contact Us
If you have any questions about this Refund and Returns Policy, please contact us:
Master Shed Depot
Address: 1139 Ave C NW, Great Falls, MT 59404, USA
Email: support@mastersheddepot.shop
Phone:
Business hours: Monday – Friday, 9:00 AM – 9:00 PM (Mountain Time)
Website: mastersheddepot.shop